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Why a Responsive Employee Experience is an HR Must-Have

4/9/19 2:19 PM

Delivering a consumer-grade, responsive HR experience to your employees is a must-have in today’s competitive employment environment. With a diverse workforce that includes remote employees, contractors, gig workers, and more, responsive HCM solutions let you reach and engage workers — whether they’re in a traditional office, coffee shop, vehicle, or working on site. When all employees have access to modern, flexible solutions to common HR questions and problems, organizations can realize demonstrable increases in productivity and engagement. For example:

  • Desk-less workers, like those on a manufacturing floor or in retail locations, can seamlessly access pay, benefits, time, performance, and other types of key information right from their personal devices, helping them feel connected to their jobs no matter where they are.
  • Hourly employees feel empowered to influence their own schedules through shift swaps, coverage requests, and open shift requests — allowing them to claim options in ways that don’t require managers or HR professionals to be middlemen, resulting in fast, smooth approvals of changes.

Giving employees convenient access anytime, anywhere to key processes like benefits enrollment, direct deposit, timesheet submission, and vacation requests allows them the flexibility to make requests and submit important information as it becomes relevant, rather than having to wait for access at the office. This is especially valuable when employees don’t have computer access at work.

Managers can quickly get actionable, visual displays of key workforce metrics, letting them catch and address changes quickly and predict workforce trends before they occur. And HR can focus on strategic rather than administrative tasks, aligning with business goals and pushing forward innovative employee programs rather than becoming mired in approvals and paperwork.

Most employees now use mobile devices to access HR-related information including benefits, time tracking, performance data, training programs, and company news.
Instead of insisting employees come to you, you must go to them — offering 100 percent of your content on all types of mobile devices and a variety of HR services via custom
company apps. Recruiting websites and your application submission process should be mobile-optimized, offering all necessary functionality and support.”

- John Frehse
Senior Managing Director, Ankura
Workforce Institute Advisory Board

Download our Workforce Technology Datasheet to see how our mobile solutions solve your key business challenges.

What is responsive design?

Simply put, it’s a way of building web pages and browser-based applications that automatically detect screen size and resolution and transform to provide the optimum viewing experience. The idea is to make these sites as easy as possible to navigate, no matter which device the user is using — smartphone, tablet, laptop, or desktop. On mobile devices, information has to fit in smaller boxes without losing any meaning. And developers need to consider the nuances of what users want on their mobile devices versus what they want when browsing on their laptops.

Just how important is a responsive employee experience? The numbers might surprise you.

  • Workers at technology laggard organizations are 450 percent more likely to want to leave than workers at tech leaders.
  • 57 percent of users won’t recommend a business with a poorly designed website on mobile.
  • 64 percent of global consumers claim that their mobile devices make them more productive at work.
  • 88 percent of consumers who search for a type of business on a mobile device call or go to that business within 24 hours, while 8 in 10 stop engaging with
    content that doesn’t display well on their device. What does that mean for HR software? People take action when you put information in formats they
    want to access.
  • Manufacturing plants with higher levels of engagement have 75 percent fewer quality defects and 26 percent fewer safety-related workers’ comp claims. Responsive design boosts engagement by giving desk-less
    workers easy access to HR solutions.

What to look for in a responsive HCM solution

Having a responsive employee experience is one of the most
effective steps you can take to provide the level of flexibility and consumer-grade usability that your employees expect. 

Three key priorities to consider when implementing a responsive employee experience are:

  1. Simplifying and streamlining tasks
    1. This is central to creating a responsive employee experience. Whichever device is being used, it should be easy for employees to find the specific, day-to-day actions they need to complete.

  2. Empowering employees
    1. Employees should be able to carry out all tasks on any
      device, giving them autonomy and making them feel
      engaged in their work — no matter where they are.

  3. Keeping your employee experience unified
    1. Having a bunch of separate apps and separate systems
      is confusing for you and your employees. You need a unified platform for all your HR activities that can translate
      seamlessly to any device.

Conclusion

The responsive employee experience is an essential part of the technologies that fuel the future of work. Having an HCM platform that’s built based on responsive design principles ensures that you can meet the expectations of the modern workforce around ease of use, availability, and transparency.

Datasheet - How our mobile solutions solve your key business challenges

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