Go to My Employees > Employee Maintenance > Reset Password
Go to My Employees > Employee Information, find the employee and click the Clear Virtual Code Settings button near their name on the MAIN Tab
Go to My Reports > System > System Utilities > Global Access. This report will show you login status, like INVALID USER (incorrect username used), WRONG PASSWORD, or ACCOUNT LOCKED. If you don't see the login attempts anywhere on this report, your employee is on the wrong website!