Trouble Logging In

How to help your employees log in to the system

Reset their Password

Go to My Employees > Employee Maintenance > Reset Password

Clear their Virtual Code Settings

Go to My Employees > Employee Information, find the employee and click the Clear Virtual Code Settings button near their name on the MAIN Tab
clearVCA-1

Check the Global Access Report

Go to My Reports > System > System Utilities > Global Access. This report will show you login status, like INVALID USER (incorrect username used), WRONG PASSWORD, or ACCOUNT LOCKED. If you don't see the login attempts anywhere on this report, your employee is on the wrong website!