Employee Did Not Receive Direct Deposit

Steps to research why an employee did not receive their direct deposit on check date.

  1. Confirm employee was paid on the applicable payroll.
  2. Confirm check was issued with active direct deposit information.
  3. Confirm bank account information is correct.

If you need further information on how to confirm employee was on direct deposit please reference Add Article.

If all items below have been verified, employee should call bank to confirm no deposits are pending as bank does have until end of business day to post direct deposit funds to employees account.

If for any reason a direct deposit is returned from the bank, ONEMINT will be notified within 5 business days of check date, ONEMINT will notify the employer and funds will be returned to employer bank account so check can be issued to employee in house.